Privacy Policy.
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To request a copy of your information, request for your data to be deleted, or ask a question about your data privacy, please email:
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Our intention is to use your information to make things work smoothly for you in your experience of dealing with us. If that’s not how it turns out for you, please make sure to contact us. It’s best to put things in writing, which you can do by emailing the address above.
We keep this Policy under regular review, and we may revise it as time goes on. Please check back here from time to time to make sure you’ve got the latest information.
Our general approach to Personal Data
We are committed to protecting your privacy and honouring your legal rights to control how we use your personal data.
We only collect and use personal data when we need to
• because you have asked us to do something;
• so that we can reply to queries or complaints;
• to develop and manage our business relationships;
• to help grow our business and fulfil our contracts;
• to provide services to clients;
• to calculate payments to associates or Affiliates/Referrers;
• to meet our legal obligations.
We try to make sure the information we hold is accurate and up to date and is no more than we need to have.
Categories of Data
The types of information that we will be processing depend on the nature of our relationship with you.
We may process information about you that you have yourself provided to us or published generally on the internet through social media or on other websites.
In all cases, we will have what identifying and communication information that is relevant and that we can sensibly obtain: that is, your name and email address.
If you are or work for a prospect, we will aim to obtain and process information that is relevant to our building a business relationship with you and doing business together, which may relate to your business and your personal interests.
If you are or work for a customer or supplier, we will also keep records of our interactions, the work we have done for you or commissioned from you, the progress of work, and financial and accounting records.
If we are processing information about you purely because we are providing services to others, please see Section D below. Please note that your rights may be subject to applicable exemptions.
If you have any questions or concerns about our use of your information, or how we have responded to any request about your personal data, please take it up in the first instance by emailing us at the above address.
If we can’t sort it out, the official authority contact details are set out in the Complaints section below, and you can raise your concerns with them.
No sale or exchange of your data
We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes.
Storage
Like most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our Client records, to email, to accounting.
This means that some of your data may be held in the EEA, and some may be held in services in the UK (with suitable data privacy shields) or elsewhere. We have picked mainstream suppliers with appropriate security standards.
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You have the right to know what information we are collecting on you, and to amend it if it is inaccurate.
If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
Most of the information we hold is not based on your individual consent but is based on our needing the information to run our business and provide our services.
You have a "right to be forgotten" - but that does have some legal limits to it. If you want us to remove information about you, let us know. If you have been a Client, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation and our insurer’s requirements.
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We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems.
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By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
When you submit information to this website via webform, we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider so that they can provide website services to us. We also share this information with gmail for storage.
Squarespace hosts this website. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
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If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance by emailing us at:
If we cannot resolve the complaint, the relevant supervisory authority (ICO) can be contacted via the link below: